The Manager

Frigid-Air Pty Limited

8 May 2015

Dear Sir

I am writing to compliment you on the fine standards of courtesy and service offered by your staff.  I recently had three air-conditioners installed and am very pleased with them.

Every contact I had with your staff members was friendly and they all displayed willingness to help me and answer my questions.

This was not the case with the seven other companies I contacted.  Not one of them was interested in coming to Nimbin to give me a quote, with the exception of one who would come if I paid them.  They were all difficult to deal with and had no interest in giving me any information on pricing or anything else.

This was in sharp contrast to the friendly efficiency with which I was met when I rang Frigid-Air.  I was really stunned at the difference in attitude between your staff and everyone else.

So I congratulate you for upholding such high standards of service.  Good manners and a high degree of competence are a real rarity in business these days.

Needless to say, I am recommending you to all my friends.

Thanking you

Stephanie Moon

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